At Toko Yuniforms, we strive to ensure your complete satisfaction with your uniform purchases. Our replacement policy is designed to provide you with peace of mind and convenience. Please read the following terms carefully:

1. First Replacement Free of Cost:

We offer the first replacement pick-up and drop-off free of charge. If for any reason you are not satisfied with your purchase, you can request a replacement at no additional cost.

2. Cancellation Policy:

Orders once placed cannot be cancelled. We process orders promptly to ensure timely delivery, and as such, cancellation requests cannot be accommodated.

3. Subsequent Replacements:

In the event that you are still not satisfied after the first replacement, you may request additional replacements until you are completely satisfied. However, please note that starting from the second replacement, delivery charges will apply.

4. Delivery Charges:

While the first replacement is free of delivery charges, subsequent replacements will incur delivery charges as applicable. These charges will be communicated to you at the time of replacement request.

5. Condition of Returned Items:

To be eligible for replacement, items must be in their original condition, unused, and with all tags attached. We reserve the right to refuse replacement requests for items that do not meet these criteria.

6. Process for Replacement:

To request a replacement, please contact our customer support team with your order details and reason for replacement. We will guide you through the process and arrange for the replacement to be delivered to you at the earliest convenience.

Kindly note that replacement process will be initiated through TOKO app for seamless processing and convenience.

7. Exceptions:

Our replacement policy applies to most uniform purchases. However, certain exclusions may apply, such as personalized or customized items. Please contact our customer support team for more information.